Affordable, High-Quality IP Telephony

The huge, high-resolution, full-color liquid crystal display on this six-line telephone offers top- of-the-line IP telephony performance. Formerly part of the Linksys Voice System (LVS), now part of Cisco Small Business IP Phone Series, the SPA962 allows business users to configure each of its lines for unique phone numbers or extensions, or assign them a shared number to be used by multiple phones.

The Power over Ethernet feature enables the SPA962 to power up without need of an additional electrical source. Based on the SIP standard, this phone is designed to handle the feature-rich services that providers continually roll out to their customers.

Additional features of the Cisco SPA962 IP Phone include:

• Dual-switched Ethernet ports, speakerphone, caller ID, call hold and conferencing
• Speakerphone and 2.5 mm headset port
• Power over Ethernet 802.3af, allowing for single-source electricity without an additional power supply
• The ability to connect directly to an Internet telephone service provider, an IP PBX, or a large-scale IP Centrex deployment
• Easy station moves, presence, and shared line appearances across local and geographically dispersed locations

Highlights

• Full-featured 6-line business-class IP phone supporting Power over Ethernet 802.3af

• Connects directly to an Internet telephone service provider or to an IP PBX

• Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and more

• Appealing 4-inch, true color LCD

Cisco SPA962 Key Telephone Functions and Features

• Up to six lines with independent configuration and registration

• Highly secure call support: SIP over Transport Layer Security (TLS), and Secure Real-Time Transport Protocol (SRTP)

• Line status: active line indication, name and number

• Menu-driven user interface, with support for multiple languages

• Digits dialed with number auto-completion

• Shared/bridged line appearance**

• High-quality speakerphone

• Call hold

• Music on hold**

• Call waiting

• Caller ID name and number

• Outbound caller ID blocking

• Call transfer: attended and blind

• Call conferencing

• Automatic redial

• On-hook dialing

• Call pickup: selective and group**

• Call park and unpark**

• Call swap

• Call back on busy

• Call blocking: anonymous and selective

• Call forwarding: unconditional, no answer, on busy

• Hot line and warm line automatic calling

• Call logs (60 entries each) list calls made, answered, and missed

• Redial from call logs

• Personal directory with auto-dial (100 entries)

• Do not disturb (callers hear busy signal)

• Uniform Resource Identifier (URI) (IP) dialing support (vanity numbers)

• On-hook default audio configuration (speakerphone and headset)

• Multiple ring tones with selectable ring tone per line

• Called number with directory name matching

• Call number using name, via directory matching or caller ID

• Subsequent incoming calls with calling name and number

• Date and time with intelligent daylight savings support

• Call duration and start time stored in call logs

• Call timer

• Name and identity (text) displayed at startup

• Distinctive ringing based on calling and called number

• 10 user-downloadable ring tones:

• Speed dialing

• Configurable dial/numbering plan support, per line

• Intercom**

• Group paging**

• DNS SRV and multiple A records for proxy lookup and proxy redundancy

• Syslog, debug, report generation, and event logging

• Built-in web server for administration and configuration with multiple security levels

• Automated provisioning, multiple methods: up to 256-bit encryption: (HTTP, HTTPS, Trivial File Transfer Protocol [TFTP])

• Option to require administrator password to reset unit to factory defaults

Other Features

Hardware

• 320 x 240 true color, 4-inch LCD

• Six illuminated call appearance line buttons with tricolor LEDs

• LED indicates line state: active, idle, on hold, unregistered

• Line LED configurable to 13 different states (on/off, color, flash)

• Dedicated illuminated buttons for:

– Audio mute on/off

– Headset on/off

– Speakerphone on/off

• Four soft-key buttons

• 4-way rocking directional knob for menu navigation

• Support for up to two attached attendant consoles, adding up to 64 programmable buttons

• Voicemail message waiting indicator light

• Voicemail message retrieval button

• Dedicated hold button

• Settings button for access to feature, setup, and configuration menus

• Volume control rocking up/down knob controls handset, headset, speaker, ringer

• Standard 12-button dialing pad

• High-quality handset and cradle

• Built-in high-quality microphone and speaker

• Headset jack: 2.5 mm

• LED test function

• Two Ethernet LAN ports with integrated Ethernet switch: 100BASE-T RJ-45

• 802.3af-compliant PoE

• Optional 5 VDC universal (100-240V) switching: power supply is ordered separately

Regulatory Compliance

• FCC, CE, Class B Canadian ICES-003, A-Tick Certification

Security

• Password-protected system, preset to factory default

• Password-protected access to administrator and user-level features

• HTTPS with factory-installed client certificate

• HTTP digest: encrypted authentication via MD5 (RFC 1321)

• Up to 256-bit Advanced Encryption Standard (AES) encryption

Documentation

• Data Sheet

• User guide

Package Contents

• Cisco SPA962 IP phone, handset, and stand

• Handset cord

• RJ-45 Ethernet cable

• Quick installation guide

• Power supply is ordered separately; models PA100-NA, PA100-EU, PA100-UK, PA100-AU